SAP Application Support & Implementation

SAP Business One, Materials Management, and Product Lifecycle Management implementation, customisation, integration, and ongoing support from consultants who've delivered at enterprise scale.

SAP Business One
ERP Core

SAP Business One

The operational core: finance, sales, procurement, and inventory in one system. Configured around your workflows, supported after go-live.

SAP Materials Management
Procurement & Inventory

SAP Materials Management

Right materials, right time, right cost. Procurement automation, inventory visibility, and MRP configured so the data your team sees is trusted.

SAP PLM
Product Lifecycle

SAP PLM

Connect product design to your ERP. Manage BOMs, engineering changes, compliance, and supplier documents without disconnected systems.

SAP Delivery scope

Implementation

  • Business process analysis and solution design
  • Module configuration: Finance, Sales, Purchasing, Inventory, Production
  • Data migration from legacy systems
  • Custom report development with Crystal Reports and SQL-based dashboards
  • User-defined fields, tables, and add-on development

Customisation & Development

  • ABAP and Service Layer customisation
  • Stored procedure development for manufacturing and procurement workflows
  • PHP and REST API integration with SAP Service Layer
  • Third-party integrations with Zoho, ecommerce platforms, and payment gateways

Application Management (AMS)

  • SLA-backed production support across L2–L4 tiers
  • Incident management with root cause documentation
  • Change request handling and performance tuning
  • Quarterly governance reviews and upgrade planning
SAP Business OneABAPREST APICrystal ReportsMySQL
18+ years
combined enterprise SAP experience
L2–L4
SLA-backed AMS tiers

What We Do Across All Three

Two things we do well.

APPLICATION SUPPORT (AMS)

Accountable Support After Go-Live.

Every SAP environment needs someone accountable after go-live. GBT provides SLA-backed managed support across SAP B1, MM, and PLM — from incident resolution through change management, performance tuning, and upgrade planning. This isn't a generic support desk. The same team that understands your configuration picks up the ticket.

L2–L4 Incident Resolution

  • Named support tiers with defined SLA response times
  • Incident management with root cause documentation
  • Escalation path built into every engagement

Batch Monitoring & Performance

  • Continuous monitoring of batch jobs and scheduled processes
  • Performance tuning and bottleneck diagnosis
  • Proactive alerting before issues reach production users

Change Request Handling

  • Structured change intake, impact assessment, and deployment
  • Configuration changes tracked with full audit records

Quarterly Governance Reviews

  • System health reports and trend analysis
  • Upgrade planning and roadmap alignment with your IT strategy
SAP B1SAP MMSAP PLMSLA-backed AMS

CUSTOMISATION & DEVELOPMENT

The Last 30% That Makes It Yours.

Standard SAP configuration takes you 70% of the way. The part that reflects how your business actually operates requires development. GBT builds directly inside your SAP environment, not around it. Whether you're on B1, MM, or PLM — the domain knowledge shifts. The technical capability doesn't.

ABAP & Service Layer Customisation

  • Custom business logic built at the code level
  • Service Layer extensions and custom API endpoints

Custom Report Development

  • Crystal Reports and SQL-based dashboard builds
  • Role-specific reporting outputs for operations, finance, and leadership

UDFs, Tables & Add-On Development

  • User-defined fields and tables scoped to your workflow requirements
  • Add-on builds that extend native SAP functionality without overrides

REST API & PHP Integration

  • PHP middleware connecting SAP Service Layer to third-party platforms
  • Zoho CRM, ecommerce, and payment gateway integrations
  • Stored procedures for manufacturing and procurement automation
ABAPService LayerPHPREST APICrystal ReportsSQL

Why Organisations Choose GBT For SAP

We've been inside the organisations that set the standard.

Our team has managed large-scale SAP programmes from the vendor side. We know what good SAP delivery looks like because we've seen it from both sides. That background is why our assessments surface what others miss, and why our timelines reflect reality rather than what a sales deck promised.

We work inside your SAP environment.

Not around it. GBT's team has direct ABAP and Service Layer experience. We build and fix at the code level, not just at the configuration menu.

We stay after go-live.

Our AMS model is SLA-backed with named support tiers. You don't get handed to a generic support desk after the project closes.

We integrate what you already have.

SAP rarely runs alone. GBT's PHP and API capability means your SAP environment connects cleanly to Zoho, custom portals, and third-party platforms — without manual re-entry between systems. We've done this for manufacturers, distributors, and healthcare operations.

Running SAP and need support
or a proper implementation?

A 30-minute call is enough to understand your current environment, where the gaps are, and what a realistic engagement looks like.

Book a Free 30-Min SAP Scoping Call

We cover SAP Business One, SAP S/4HANA, PLM, and Materials Management. Not sure which applies? That's what the call is for.